Question 1

What is the best way to communite with you?

Accepted Answer

The best way to communicate with us is via e-mail: service@homyall.com. We try to respond your e-mail in the same business day, but no later than 48 hours.

Question 2

Which payments do you accept?

Accepted Answer

We accept PayPal, Visa, Master Credit Card, Debit Card payment. Simply click on the 'Check Out' button on the checkout page.

Question 3

What are the shipping rates?

Accepted Answer

Shipping rates depend on the shipment way you choose online finally.

Question 4

How soon will I receive my parcel?

Accepted Answer

It depends on the shipping way and the country you are located in.

Question 5

Can I make changes to my order?

Accepted Answer

If you have not yet checked out, you can easily change the quantity of an item by going to 'Cart', and then amending the quantity or removing the item completely. If you wish to change the size or colour of an item, remove the original item as outlined above, and then add the correct size or colour to your basket. If you have already checked out and the order has been placed, you will need to email us via service@homyall.com to amend the order. We can change sizes and colors easily if your order has not yet been dispatched. If the order has been dispatched before you make the change, you have to pay the shipping charge and re-stocking charge.

Question 6

How do I find out how my order is progressing?

Accepted Answer

There are several options available to you. The simplest option is to check the email sent by Homyall which notifies you of your order’s progress. The email will contain contact details of the carrier which is transporting your parcel(s). If you did not receive the email, then please email to service@homyall.com to let our customer services team know and they will locate the tracking information details for you.

Question 7

I contacted the Homyall after-sales team and they are unable to find it. What should I do?

Accepted Answer

Please don’t worry. If you have just placed your order online and received a confirmation email it may be that the order has not been transferred from our back office system to the sales team. Please don't resubmit your order as you may end up with duplicate shipments. If your order was placed at least 24 hours beforehand and you have not received a confirmation email please contact our after-sales team via service@homyall.com and we will investigate your query immediately.

Question 8

How can I make changes to my address or email address?

Accepted Answer

You can amend your customer details by logging in to your account and editing your personal order information. If you wish to change details of an order you have already placed, contact service@homyall.com. If you wish to change a delivery address for an item, which is already in transit, this may incur a redirection charge and means that delivery can no longer be guaranteed.

Question 9

Can I get a discount if I order in bulk?

Accepted Answer

Yes we can offer huge discounts for bulk purchases. Please contact us for details at info@homyall.com/service@homyall.com. We will quote you a best possible price as soon as possible.

Frequently asked questions